For those who access their email via third party clients (i.e Apple Mail, Windows Phone etc) there is one key part of the setup process you need to do that will prevent from email outages in the long run. It’s called disabling the idle process – now this may sound strenuous, but in simple terms what you’re doing is preventing your device from clogging up the system.

All you need to do is locate your device/software below and follow the bullet points.

Mozilla Thunderbird:

MacMail :

NB:¬†If you can’t locate this, please let us know by submitting a Support Ticket

Microsoft Outlook 2010:

Microsoft Outlook 2007:

Outlook for Mac:

Apple iPad:

Android Mail:

Android K9 Mail:

Palm WebOS: