For those who access their email via third party clients (i.e Apple Mail, Windows Phone etc) there is one key part of the setup process you need to do that will prevent from email outages in the long run. It’s called disabling the idle process – now this may sound strenuous, but in simple terms what you’re doing is preventing your device from clogging up the system.
All you need to do is locate your device/software below and follow the bullet points.
Mozilla Thunderbird:
- Go to Tools
- Select Account Settings
- Select Server Settings
- Uncheck the Allow immediate server notifications when new messages arrive
MacMail :
- From the Mail drop-down, click on Preferences:
- Navigate to Accounts
- Select your IMAP account from the list
- Click on the Advanced tab and disable the Use Idle setting
NB: If you can’t locate this, please let us know by submitting a Support Ticket
Microsoft Outlook 2010:
- Go to the Send/Receive tab
- Select Send/Receive Groups and click on Define Send/Receive Groups
- For each Group, Uncheck, Schedule an automatic send/receive every x minutes
- Click Close button
Microsoft Outlook 2007:
- Access Tools and navigate to Send/Receive
- Click on Send/Receive Settings
- Select Define Send/Receive Groups
- For each Group, Uncheck, Schedule an automatic send/receive every x minutes
- Click Close button
Outlook for Mac:
- Click Outlook
- Select Preferences
- Then Accounts
- Choose an email account
- Click Advanced
- Make sure that Use IMAP IDLE (if the server supports it) is not checked
- Click OK to save the changes
Apple iPad:
- Go to Settings and select Mail, Contacts, Calendars
- Under Accounts click Fetch New Data
- Turn ON Push and make sure it is set to Manually
Android Mail:
- Select your IMAP account
- Go to Menu | More | Settings | Send & Receive
- Select Set download frequency
- Change Peak times and Off-peak times to Manual
Android K9 Mail:
- Access your IMAP email account
- Go to Menu | More | Settings | Account Settings
- Change Folder poll check frequency to Never
Palm WebOS:
- Select Preferences & Accounts from the application menu (top Email tab)
- Under Accounts, select your account
- Scroll down to the box titled Sync
- Change the setting for Get Email to As items arrive
- Use the back gesture to save your configuration